Shipping and Payment
How your order ships, who pays duties, and how to pay safely. Your quote and proforma invoice (PI) confirm the terms for each order.
One Hong Kong company, from quote to delivery
Haisen Innovations Limited (Hong Kong, CR No. 78420197) issues your quote and PI, receives your payment and is responsible for what we deliver. You don't pay or contract with a factory.
Trade terms
Trade terms we offer
| Term | What it means for you | When we use it |
|---|---|---|
| DAP (Delivered at Place) | We deliver to your door by express courier. You pay import duties and taxes on arrival. | Standard for samples and parcel-size orders |
| FOB Shenzhen or Hong Kong | We load the goods on board the vessel your forwarder books, cleared for export. You arrange freight and import. | Sea freight orders |
| FCA Hong Kong | We hand the goods to your forwarder in Hong Kong, cleared for export. | Freight orders with your own forwarder |
| DDP (Delivered Duty Paid), United States only | We deliver with duties paid, including to Amazon FBA warehouses. | Quoted on request |
We don't offer DDP to the EU: EU imports need an EU-based importer, such as your company or your import agent. We also don't offer EXW, since we arrange export clearance for every shipment.
Duties and taxes depend on your trade term, your country and the product's classification. Under DAP, FOB and FCA, they are paid by you or your receiver.
Typical transit
Typical shipping times
| Route | Typical time |
|---|---|
| Express courier (DHL, FedEx or UPS) to North America or Europe | 3–7 days |
| Sea or air freight | Depends on your forwarder and route |
Production pauses for about 2–4 weeks around Chinese New Year. Plan orders for January and February early. Times are typical; your quote confirms the dates for your order.
Payment terms
How payment works
| Order | Terms | Methods |
|---|---|---|
| Samples and small orders | 100% in advance | Bank transfer (T/T) or PayPal |
| Bulk orders | 30% deposit to start production; 70% balance before shipment, after you've received the inspection report and photos | Bank transfer (T/T) |
| Large projects | A letter of credit (L/C) at sight can be considered | L/C at sight |
Quotes are in USD. PayPal fees are added to the invoice. Our quote states which terms apply to your order.
Pay safely
We only accept payment to bank accounts in the name of Haisen Innovations Limited, and we will never change our bank details by email.
- Our bank details appear only on the PI we send you. We don't publish them on this website.
- If you receive a request to pay a different account, or an email saying our bank details have changed, don't pay. Call or WhatsApp us on +852 8480 3545 to confirm first.
- The beneficiary name on every payment must be Haisen Innovations Limited.
If something isn't right
Please check your goods on arrival. Report short quantities and visible damage within 14 days of receiving the goods. Manufacturing defects are covered for 12 months from delivery: send us photos or a video, and we'll replace the goods, refund you or credit your next order.
Shipping & payment FAQ
Shipping and payment questions
What trade terms do you offer?
DAP by express courier is our standard. For freight, we offer FOB Shenzhen or Hong Kong and FCA Hong Kong with your forwarder. DDP to the United States, including Amazon FBA warehouses, is quoted on request. We don't offer DDP to the EU or EXW.
What payment methods do you accept?
Bank transfer (T/T) for all orders, PayPal for samples and small orders, and a letter of credit at sight for large projects. Quotes are in USD. Bulk orders are 30% deposit and 70% before shipment, after you receive the inspection report and photos. We only accept payment to bank accounts in the name of Haisen Innovations Limited, and we will never change our bank details by email.
Who pays import duties?
Under DAP, FOB and FCA, you or your receiver pay import duties and taxes. Under DDP to the United States, duties are included in our quote.
Last reviewed
Questions about shipping to your country?
Tell us your destination and preferred trade term, and we'll include shipping options in your quote.