Terms of Use

Effective date: November 2, 2026
Last updated: November 2, 2026

These Terms of Use ("Terms") govern your use of haisenaudio.com (the "Website"), operated by Haisen Innovations Limited, a trading company incorporated in Hong Kong ("Haisen," "we," or "us"). By using the Website, you accept these Terms. If you do not accept them, please do not use the Website.

1. Who the Website is for

The Website is intended for business buyers, such as brands, retailers, distributors, studios, cable builders, and AV integrators, looking for custom and private-label audio cables. By sending an inquiry, you confirm that you are acting for a business purpose and that you are authorized to share the information you send on behalf of your company.

Nothing in these Terms limits any rights you have under laws that cannot be excluded by contract.

2. Information on the Website

We work to keep the Website accurate and up to date. However, all product information, specifications, photos, compatibility notes, and descriptions of our services are provided for general information only.

• Product images may show sample colors, connectors, lengths, or packaging. Finished products may differ.

• Specifications are confirmed for each order in writing. We may change product ranges and specifications without notice.

• Where we refer to test reports, certificates, or compliance documents, they apply only to the specific products, models, and dates stated in those documents. Documents are available on request.

• Products are specified by Haisen in Hong Kong and manufactured in Guangdong, China by our manufacturing partners.

3. No offer and no online transactions

The Website does not display prices and does not offer online ordering or payment.

• Product pages, configuration options, and descriptions of minimum order quantities, lead times, or samples are an invitation to discuss your requirements. They are not an offer to sell and do not create a contract.

• Sending an inquiry, quote request, or sample request does not create any obligation for you or for us.

• Our automatic confirmation email only confirms that we received your request. It is not a quote or an acceptance.

4. Quotes, samples, and orders

• Quotes are valid only when issued in writing by Haisen, for example by email from a @haisenaudio.com address, and only for the products, quantities, specifications, period, and terms stated in them.

• Prices, minimum order quantities, lead times, sample costs, payment terms, shipping terms (for example, FOB, FCA, DAP, or DDP), and warranty are agreed for each order in the written quote, proforma invoice (PI), or contract.

• Duties, taxes, and import requirements depend on your destination and shipping terms. Unless agreed in writing, you are responsible for meeting the import and product compliance requirements of your market.

• If a written quote, PI, or contract conflicts with the Website or these Terms, the written document prevails.

5. Payment safety

We will never ask you to pay to a new bank account by email. We only accept payments to bank accounts in the name of HAISEN INNOVATIONS LIMITED. Before making any payment, always confirm our bank details with your Haisen contact by phone or WhatsApp, using a number you already know or the number on this Website, not one given in the same email. To the extent permitted by law, Haisen is not responsible for payments sent to a bank account that is not in the name of HAISEN INNOVATIONS LIMITED, or that you did not confirm with us in this way.

6. Your materials

When you send us logos, artwork, drawings, specifications, or other materials ("Your Materials"):

• You confirm that you own Your Materials or have the right to use them, and that using them for your products will not infringe anyone else's rights, including trademarks, copyrights, and designs.

• You give us a non-exclusive, royalty-free permission to use, copy, and share Your Materials with our manufacturing partners only to evaluate your request, prepare quotes and samples, and produce your orders. We do not provide your personal data to our manufacturing partners (see our Privacy Policy, Section 5.2).

• We do not use Your Materials to make products for anyone else or for our own marketing without your written permission.

• Your designs, logos, and drawings remain your property. The ownership, storage, and transfer of any custom tooling or molds made for your project, which are held by our manufacturing partners, are agreed in the written quote or contract for that project.

• We sign non-disclosure agreements (NDAs) on request. We can review your NDA, or provide our standard NDA.

Please do not send confidential information through the Website unless you are comfortable doing so before an NDA is signed.

7. Intellectual property

The Website and its content, including text, photos, graphics, product data, and the Haisen and Haisen Audio names and logos, belong to Haisen or its licensors and are protected by intellectual property laws.

You may view and print pages and download documents we make available, such as templates and guides, for your internal evaluation of our products. You may not copy, republish, or sell our content, or use our names or logos, without our written permission.

Third-party names, trademarks, and connector brands mentioned on the Website belong to their owners. Their mention does not mean that those owners endorse Haisen, unless stated.

8. Acceptable use

When using the Website, you must not:

• send false, misleading, or spam inquiries, or submit forms using automated tools;

• upload files that contain malware or that you do not have the right to share;

• try to gain unauthorized access to the Website, our admin system, or our data, or interfere with their security or operation;

• use the Website in a way that breaks any applicable law.

We may block access or remove submissions that break these rules.

9. Links to other websites

The Website may link to third-party websites and services, such as WhatsApp, social media, and courier tracking pages. We do not control them and are not responsible for their content or practices.

10. Disclaimers

To the extent permitted by law, the Website and its content are provided "as is" and "as available." We do not promise that the Website will always be available, error-free, or free of viruses, or that its content is complete or suitable for your specific purpose. Technical information on the Website does not replace professional advice for your product or installation.

11. Limitation of liability

To the extent permitted by law:

• Haisen is not liable for any indirect or consequential loss, or for any loss of profit, revenue, business, goodwill, or data, arising from your use of, or inability to use, the Website.

• The Website is provided free of charge. Haisen's total liability arising from your use of the Website is limited to HKD 1,000.

• Our liability for orders is governed by the written quote, PI, or contract for that order, not by these Terms.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded or limited by law.

Indemnity. If you send us Your Materials, you will, to the extent permitted by law, indemnify Haisen against any third-party claim that Your Materials infringe that party's rights, including trademarks, copyrights, and designs, and against the losses and reasonable costs that result from such a claim. The written quote, PI, or contract for an order may contain further terms about Your Materials.

12. Privacy

Our Privacy Policy and Cookie Policy explain how we handle personal data on the Website.

13. Changes to these Terms

We may update these Terms from time to time. The updated version applies from the date it is posted on this page. Please check this page when you use the Website.

14. Governing law and jurisdiction

These Terms are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong have exclusive jurisdiction over any dispute arising from these Terms or your use of the Website. Disputes about an order are resolved as agreed in the written quote, PI, or contract for that order. This section does not affect any right you may have under data protection law to complain to a supervisory authority or to bring proceedings in the courts of your own country.

15. General

• If any part of these Terms is found invalid or unenforceable, the rest remains in effect.

• If we do not enforce a right under these Terms, we have not waived it.

• If these Terms are translated, the English version prevails in case of any conflict.

16. Contact us

Haisen Innovations Limited Rm 102, 1/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong Email: sales@haisenaudio.com Privacy questions: privacy@haisenaudio.com